Customer Service Organisational Effectiveness: Dunnes

Customer assistance Organisational Effectiveness DunnesiBackgroundDunnes Stores has 152 stores throughout Ireland, Northern Ireland, Scotland, UK and Spain it has been established by Ben Dunne. It is Irelands largest and leading retailer providing a alone(p) offering of fashion, food and homewargons in one location.The biggest competitors against Dunnes in Shannon areLidlDealzThe primary(prenominal) domestic competitors in the supermarket business are Tesco, SuperValu, Lidl and Aldi. In clothing, their rivals include Penneys, mark and Spencer and Debenhams. Dunnes sell brands such as Paul Costello, CenteRed, Paul Galvin, Gallery, Savida, Carolyn Donnelly and many more.Their chump foodstuffDunnes Stores target market is aimed at all categories men, women and children with different determine points to courtship everyones pocket. By providing food, beverage, sporting fish seafood, clothing, home furniture and fresh hot deli foods made on site which is located at a lower p lace one roof. Promising the Better Value.AdvertisementAt Dunnes Stores advertising plays a big bust.In store advertisementLeaflets and brochures on each bowlBanners with weekly deals and specialsIntercomWebhttp//www.dunnesstores.com/ which now nominates online shopping for clothes and homeware with a home deliveryFacebookMediaRadio Clare FMTelevisioniiiii set forthDunnes Stores is located in spite of appearance a Sky Court Shopping centre in Shannon which facilities includeLiftsParkingDisabled ParkingToiletsWheelchair cordialGuidance dogs fondProduct serviceDunnes offers a variety of foods, fresh fish seafood, veg, fruit, dry, refined food, snacks, soft drinks, alcohol wine etc., they have been also awarded the quality of their foods stir to the price.Their various brands are shown belowOur BrandsWomenGallerySavida (own brand)Carolyn Donnelly The EditPaul Costelloe quick StudioLennon Courtney at Dunnes StoresJoanne Hynes at Dunnes StoresMenPaul GalvinCenteRedCostelloe existing MenNew HavenPadraig Harrington GolfKidsPaul Costelloe Living OccasionwearLeigh baffle WillowHomeCarolyn Donnelly EclecticPaul Costelloe LivingConsidered by Helen throngFrancis Brennan the CollectionivEmployees interaction with customers each other and management.From my experience and observation, the ply has eternally greeted, thanked and invited their customers to visit again which in my opinion is vital in a busy business place. The stave is the companys image which reflects how the company is being run. In this case their behaviour towards the customer has never failed. The management staff has been continuously helpful and willing to answer questions or fix minor problems when the customer seemed un expert.How employer/management present themselves to the customer dress code, personal hygiene.All staff is provided with a uniform to wear on a daily stand which consists of black trousers, black shirt, flat black shoes and a ca-ca badge. Their look is satisfying an appropriate uniform with an overall well-groomed appearance. The management and staff overall have a very professional appearance.Potential positivistic and the emf negative impact on consumers/users and on the business.Positive blackballAdvertisingAdvertisement over the intercom constantly in store.PremisesGood wheelchair access, free parking, lifts and on site ATMProduct ServicesGood price for good qualityEmployees InteractionSatisfying welcome and friendlyEmployee AppearanceWell-groomed, professionalHow organisation caters for dis office and diversity.Dunnes stores caters for all in general. As mentioned before they have a good facility for change people as they have wheelchair access wide aisles, guidance dogs are allowed. No racial, awakenual or religious diversity noted.Customer Service Organisational EffectivenessShannon Springs Hotel______________________vBackgroundShannon Springs Hotel Conveniently located just 5 minutes from Shannon International Airport, The S hannon Springs Hotel (formerly known as Shannon Court Hotel) is one of the most prevalent Shannon Hotels and boasts 54 very spacious, tastefully decorated bedrooms with all the modern comforts to make you feel at home.Famous for their Old Lodge Gastro Pub, friendly atmosphere and excellent efficient service, there is an abundance of local attractions within easy reach of our Shannon Airport Hotel.The biggest competitors against Shannon Springs Hotel in Shannon areOak timberland Arms HotelPark Inn Hotel by Radisson Shannon AirportTheir Target MarketShannon Springs Hotel target market is aimed at all categories men, women and children with different price points to suit everyones pocket. By providing Accommodation, Costa Coffee, The Old Lodge Gastro Pub, free people Wi-Fi, Free parking, wash drawing service, Room service, Kid-friendly.AdvertisementThey have designed a new electronic network page. Shannon Spring Hotel mainly advertises on their home page and Facebook after, renova ting, reopening and the change of the monomania becoming the new Shannon Springs Hotel.www.shannonspringshotel.comviFacebookviiPremisesShannon Springs Hotel is located 5 minutes past from the Airport it is an ideal base for a great leisure break, fit(p) between the neighbouring historic towns of Ennis and Limerick. They cater their premises to the needs of all people, few rooms and bathrooms are accommodated to suit the needs of people with disabilities for an easy access.The Shannon Springs HotelFree Wi-FiFree parkingLaundry serviceRoom serviceKid-friendlyeateryFree breakfastPoolBarSmoke-freeProducts ServicesThey provide a service of accommodation for people worldwide and nationwide.They are a *** hotel which has adequate prices to its quality and service. Apart from their accommodation facility they also constitute Weddings.viii3. How employees interact with the customer and each other and management.As for this particular part of the portfolio I had to physically speak wit h their representative which in this case was the Receptionist, the man I have spoken to show a lot of maintain for what I was doing and why I asked this sort of particular questions. I felt up comfortable and fully understood. He showed a lot of competency and professionalism. In my opinion the people that work there are interacting with their customers to the best of their ability3. How employer/management present themselves Hygiene/uniformThe person I dealt with, in which case was the Receptionist looked on a professional standard, erosion a well-groomed suit. As well as the Receptionist, other staff looked very professional wearing a black shirt with the company logo.Potential imperative and potential negative impact on consumers and on the business.In my opinion it was a very pleasant experience where I physically spoke with a person who answered all of my questions on behalf of the company. He reflected a very positive image of the company.Here are some other true example s of happy fulfilled customers.ixx5. How the organisation cater for disability and diversity.As I asked particular questions about the hotel itself I also asked about their organisation of Weddings I was told by the receptionist that recently in around December there was same sex marriage taking place in this hotel. Over all I think there is no any sort of sexual, race or disability diversity. This hotel is fully customer, children and disabled people friendlyi https//www.google.ie/maps/uv?hl=enpb=1s0x485b41d445ece8c50xb0bba4c43059698d2m192m21i802i803m12i2016m131b12m21m11e12m21m11e32m21m11e52m21m11e43m17e1154s/maps/place/dunnes%2Bstores%2Bshannon/52.7103129,-8.8777974,3a,75y,220.86h,90t/data%3D*213m4*211e1*213m2*211sAmf7Ddk4lUq5EonMTsOPdQ*212e0*214m2*213m1*211s0x00xb0bba4c43059698d5sdunnes+stores+shannon+-+Google+Searchimagekey=1e22sAmf7Ddk4lUq5EonMTsOPdQsa=Xsqi=2ved=0ahUKEwjKnuqZl8nSAhWLDcAKHUsfAdoQpx8IdzAKii https//www.facebook.com/DunnesStores/iii http//www.dunnesstores.com/iv h ttp//www.dunnesstores.com/award1c/food-wine/fcp-category/homev http//www.shannonspringshotel.com/gallery.htmlvi http//www.shannonspringshotel.com/index.htmlvii https//www.facebook.com/ShannonSpringsHotel/viii https//ag.avvio.com/convert/site/Shannon%20Springs%20Hotel/en/results.php?checkin=2017-03-9nights=1currency=EUR_ga=1.173972515.1456376543.1489054532ix https//www.facebook.com/pg/ShannonSpringsHotel/reviews/?ref=page_internalx https//www.google.ie/webhp?sourceid=chrome-instantion=1espv=2ie=UTF-8q=shannon+springs+hotel*lrd=0x485b6a75f392bb6d0xdc216dcbd415f138,1